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000342_news@columbia.edu_Sun Nov 5 14:20:02 1995.msg
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From: jrd@cc.usu.edu (Joe Doupnik)
Newsgroups: comp.protocols.kermit.misc
Subject: Re: New Kermit Tech Support Policies
Message-Id: <1995Nov5.202002.66006@cc.usu.edu>
Date: 5 Nov 95 20:20:02 MDT
References: <46gt4j$jpl@apakabar.cc.columbia.edu> <47jgl6$msl@Mercury.mcs.com>
Organization: Utah State University
Lines: 40
Apparently-To: kermit.misc@watsun.cc.columbia.edu
In article <47jgl6$msl@Mercury.mcs.com>, les@MCS.COM (Leslie Mikesell) writes:
> In article <47g68a$rj2@apakabar.cc.columbia.edu>,
> Frank da Cruz <fdc@watsun.cc.columbia.edu> wrote:
>
>>Anybody who wants to obtain Kermit software (other than Kermit 95) for
>>their own use can just ftp it from Columbia or, if they are not on the
>>net, they can order it from us.
<large omission>
>
> I'm saying that I can provide kermit at my end but I can't give it out
> to the people who call my machines. The result is that everyone finds
> their own software and so far I am unaware of anyone actually using
> a Columbia kermit even though it would work fine and might be free to
> them if the phase of the moon happened to be right. I just don't
> quite understand how this is a good thing for any of us.
-----------
Here we go again. Les, I think I understand part of your position.
To exagerate some it says not only should the software be free but it
should be delivered on a silver platter. That's an overstatement, but
not by a great deal. The part where you discuss not being able to give
it to your paying customers is not quite correct, but close. You can
give it to them if you arrange with Columbia financially. Because it
(the Columbia Kermits) are being used by you to increase your revenues
and not those of the creators (except when you are one of the creators).
How do folks arrange commercial products? Delivery isn't
automatic, the product isn't free, redistribution is often controlled
by the originator, and it can't be obtained over the nets.
If all Columbia Kermit material were, magically and hypothetically,
to one day be available only at a price from standard distributors then
would this discussion be occuring? Would folks be complaining bitterly about
lack of free delivery? Nope. They'd say that was expected because that is
what everyone else is doing. Yet when there is the least element of non-
charge then it's camels nose time and the gimme complaints continue.
As Frank has commented about once per month, we are experiencing
a collision of galaxies: the old free mutual exchange and the new make
money fast. Current customers expect commercial quality (and get more than
that from us) and service (and we know that costs big bucks), no matter if
the product is produced by volunteers or by paid programmers. Well, the
money has to come from somewhere.
Joe D.